Ball State prides itself on the support we provide to our users. We realize that the best thing about online learning is having the opportunity to study when and where it works into your schedule. For this reason, the university provides 24/7 support for Canvas.

What does this mean?

You have:

24/7/365 Canvas Support
Support via phone, email, or chat

To access help, just click the Help button at the bottom of the Global Navigation menu on the left.

If you choose to use Chat as a means to get help, you may need to enable pop-ups in your web browser. Learn how to do this in Google Chrome, Mozilla Firefox , and Internet Explorer.

Additionally, Canvas maintains a website that provides real-time data on system performance. If you are having difficulty connecting to Canvas, check the Canvas Status Page. Consider bookmarking this page and the helpdesk

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